Insurance and Safety
Insurance and Safety Standards at Merton Movers
At Merton Movers, your peace of mind is at the centre of everything we do. Moving home or office can be stressful, and knowing that your belongings and property are properly protected makes a real difference. This page explains how our insurance, risk management and safety procedures all work together to provide a secure, reliable and professional removal service.
Comprehensive Insurance Cover for Your Move
We operate as a fully insured removal company, giving you added confidence from the moment you book. Our insurance is designed to protect both our customers and our business throughout the moving process, from initial loading to final placement at your new address.
Our cover includes protection for your goods while they are in our care, custody and control, whether they are being carried, loaded or unloaded. This means that, subject to policy terms and conditions, you can rely on a structured framework of protection if something unexpected happens during your move.
Before your moving day, we will clearly explain the key features of our insurance cover, including the limits, any applicable excess and what is and is not covered. We encourage all customers to discuss any high value, fragile or unusual items with us in advance so that appropriate arrangements can be made. Transparency is central to our approach and we want you to feel fully informed from the outset.
Public Liability Insurance for Your Protection
In addition to cover for your belongings, Merton Movers holds public liability insurance. This form of insurance is an important safeguard for our customers and members of the public. It helps protect against claims that could arise from accidental damage to property or accidental injury connected with the services we provide.
Whether we are moving furniture through shared hallways, operating in busy residential streets or working within a commercial premises, our public liability insurance adds an extra layer of security. It supports our commitment to work responsibly and gives reassurance that, in the unlikely event of an incident, there is a formal process in place to manage and resolve it.
Our team is trained to work carefully and respectfully in every environment, but we also believe that having appropriate public liability cover is an essential component of professional removal operations.
Professional Staff Training and Competence
The quality of our service and the safety of your move depend on the people delivering it. For this reason, all Merton Movers staff receive structured training before working independently on customer jobs. This training covers both technical moving skills and health and safety responsibilities.
Our training includes safe lifting and handling techniques to reduce the risk of injury and protect your belongings. Staff learn how to move heavy and awkward items, navigate stairs and tight spaces, and use removal equipment effectively. We also provide detailed instructions on loading and securing items in our vehicles to minimise movement and potential damage during transit.
Health and safety training forms a core part of our programme. Team members are instructed on hazard awareness, incident reporting, safe vehicle access and site etiquette in homes, offices and shared buildings. Regular refresher sessions help to keep skills up to date and ensure that best practice is consistently followed on every removal.
Use of Personal Protective Equipment
Personal protective equipment, often referred to as PPE, is an important part of our everyday operations. Merton Movers equips its teams with the appropriate PPE for the tasks they are performing and the environments they are working in.
Typical PPE used on our moves includes safety footwear to protect against dropped items, work gloves to improve grip and reduce the risk of cuts, and high visibility garments when working near traffic or in shared loading areas. Where specific risks are identified during our planning or risk assessment process, additional protective equipment may be used.
By using PPE correctly and consistently, we aim to reduce the likelihood of accidents and injuries, protect our staff and safeguard the properties we work in. PPE is not a substitute for training or good planning, but it is an essential part of our overall safety approach.
Structured Risk Assessment Process
Every move is different, which is why Merton Movers uses a structured risk assessment process rather than relying on a one size fits all approach. We assess the specific requirements, access conditions and potential hazards associated with your move before work begins.
Our risk assessment process typically begins with information gathered during your initial enquiry and survey. We look at property layout, parking arrangements, staircases, lifts, access routes and any particularly delicate or oversized items. This allows us to plan the correct staffing levels, select appropriate equipment and anticipate where extra care or control measures may be needed.
On the day of the move, the team leader conducts a dynamic on site assessment, confirming that conditions match what was expected and identifying any new or unexpected risks. This might include changes to parking availability, obstructions in communal areas or weather related issues such as wet or slippery surfaces. Where necessary, the team adapts the plan, puts additional controls in place or revises the order in which tasks are completed.
By combining advance planning with on site assessment, we aim to manage risk proactively rather than reactively. This helps to protect everyone involved, supports the safe handling of your belongings and ensures that our operations comply with relevant health and safety obligations.
Our Commitment to Safe and Insured Removals
Being a fully insured removal company is only one part of how Merton Movers protects your move. We combine comprehensive insurance and public liability cover with rigorous staff training, appropriate PPE and a thorough risk assessment process for every job.
This integrated approach allows us to deliver moves that are not only efficient and well organised, but also carefully controlled and safety focused. When you choose Merton Movers, you are choosing a team that takes its responsibilities seriously and works hard to safeguard your property, your belongings and everyone on site throughout the moving process.
